Refund policy

Last updated: November 2, 2026

Thank you for shopping with Simple Pure CBD. We want you to know exactly what to expect before you buy, so please read our Return & Refund Policy carefully. By placing an order on our website, you agree to the terms below.

All Sales Are Final

Simple Pure CBD does not accept returns or exchanges. All sales of our CBD oils, tinctures, edibles, topicals, flower, coffee, essential oils and other products are final, and we do not issue refunds once an order has shipped.

Why We Don't Accept Returns

Our CBD products are consumable goods that are ingested or applied to the skin. For the health and safety of every customer, we cannot resell or restock any item once it has left our hands, even if it is unopened. This policy means that every product you receive from us has never been returned by another customer.

No Exchanges

Because all sales are final, we are unable to exchange products for a different item, size, strength or flavor. If you are unsure which product is right for you, please contact us before you order and we will be happy to help you choose.

Order Cancellations

If you need to cancel or change your order, contact us as soon as possible. We may be able to cancel or update an order before it ships. Once an order is in transit, it can no longer be cancelled or changed.

Damaged, Lost or Incorrect Orders

If your order arrives damaged, is lost in transit, or does not match what you ordered, please contact us as soon as possible with your order number and photos of the package and product. We will review your request and help you work with the carrier where applicable.

Age Requirement

You must be 21 years of age or older to purchase from Simple Pure CBD. Orders placed in violation of this requirement may be cancelled.

Questions About Your Order

If you have any questions about this Return & Refund Policy or about your order, please email us at kalipitcock@gmail.com or visit our Contact page.